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Simulcast FAQ

What is Simulcast?

Simulcast is an electronic selling stream that extends the physical auction experience onto the internet. Using Video/Audio Streaming you can see and hear all the live action.

What are the requirements for Simulcast?
  • Windows 98/ME/NT/2000/XP/Vista Operating system
  • Sun Microsystems Java SE 5 or Later
  • Internet Explorer version 5.5 or Later
  • 64 Mb of RAM
  • Pentium II processor

What is java?

Java is an advanced multiplatform computer language that helps run our Simulcast auctions.

Where do I download java?

Java can be downloaded from within our "Your Tools" section under "Support Services". Alternatively, you can download Java from “http://www.java.com”

Network Details


Some larger networks may require certain ports to be opened in order to run Simulcast. The details for this are listed below:

Description IP Address TCP Ports
Application
http://simulcast.manheimfowles.com.au
or
http://simulcast.manheimfowles.co.nz 		203.166.110.41 80
443
1702
1704
1706
1708
1710
Audio/Video
http://videocast.manheimfowles.com.au
or
http://videocast.manheimfowles.co.nz 		203.166.110.40 9100
9101-9105
9201-9205
9301-9305
9401-9405
9501-9505

What speed internet is required for Simulcast?

512/128kbps or cable modem or similar Broadband connection

Test to see if you can access Simulcast

The purpose of this test is to identify that the following is in place before you can access a simulcast sale:
Successfully establish a connection. This includes viewing the video feed and hearing the audio.
  • Ensure your computer meets the minimum Simulcast Requirements
  • Ensure you have the appropriate network ports open
  • Ensure you have your Pop-Up blockers disabled
Launch test

How can I contact the support team?

To get in contact with a ManheimFowles Support Team Member please call us on 1800 001 278, or email us on support@manheimfowles.com.au.

I click “Enter Simulcast” & nothing happens

This is caused by a pop-up blocker. The blockers come in many different forms and if the user has Windows XP SP2 then there is a pop-up blocker built right into windows. Please note some pop-up blockers need to be removed and some can simply be disabled, However some will still block pop-ups if they are disabled. In this case you would have to remove it completely.

Hint: Most of the time many of these pop-up blockers can be bypassed by simply holding down the “CTRL” Key and clicking “Enter Simulcast” at the same time. These products include:
  • Google Toolbar
  • Yahoo Toolbar
  • MSN Toolbar
  • Sensis Toolbar
  • Norton Internet Security
  • Internet Explorer 6 with SP2

I launch Simulcast & it says “Error Creating Socket

The Socket Connection error will cause the user to not receive audio and video streams & in most cases the user will not be able to successfully establish a connection to simulcast. To resolve this ports must be opened on their proxies and firewalls to ensure a connection can be made to Simulcast.

When I click “Enter Simulcast” the window opens and I receive a red cross in the top left corner

This is caused by the computer/network security policy being too high. To resolve this the security must be lowered to Medium-Low and the cookies & temporary file must be cleared.

I have simulcast open, however I can’t hear any audio

Check to ensure the audio plug-in has been installed. If this plug-in has not been installed you may need to lower browser security to be prompted in order to use this audio control.

I can hear the auction but can’t see it

This is caused by low bandwidth. Simulcast can adapt as bandwidth runs out and in order to keep bidding integrity it will drop frames per second and sometimes video to ensure audio is crisp and bidding is instant.

When I click “Enter Simulcast“ it says “You are NOT using Internet Explorer”

Simulcast requires you use Internet Explorer 5.5 or Later. Simulcast will not launch using browsers such as Mozilla FireFox